One Thoughtful Gift With The Freedom Of Choice... Just A swipe Away

Dalma mall gift card is a perfect gift option as it allows you to choose your desired gift from any of the wide array of Fashion, Dining, Entertainment and other retail options available in Dalma Mall.

The Dalma Mall Gift Card can be used at all retail stores, dining, and entertainment outlets within Dalma Mall, except for service outlets such as banks, financial institutions, and mobile service providers (DU, Etisalat, etc.).

The Dalma Mall Gift Card works like a VISA card—simply swipe it at the checkout. You can use it for multiple transactions or partial payments, and pay the remaining balance using cash, debit, or credit card.

Dalma Mall Gift Card can be purchased at any Customer Service Desk within the mall.

For purchases of Dalma Mall gift cards, an issuance fee of AED 5, VAT (inclusive) applies. A fee of AED 15 VAT (inclusive) will also be applied to replacement or damaged cards.

The cost of the Dalma Mall Gift Card is AED 5.00.

The Dalma Mall gift cards are credited upon initial purchase and cannot be topped up or reloaded.

Yes, the Dalma Mall Gift Card is a one-time load card. You can load a minimum of AED 50 and a maximum of AED 3,000 per card.

There are several different ways you can check the balance of your Dalma Mall Gift Card:

• To check your balance, simply scan the QR code on the back of the card.
• You can also visit the Dalma Mall Customer Services Desks to check your balance.
• For balance inquiries or additional assistance, call our Gift Card customer support at +971 (02) 550 9555 or 800 DALMA MALL (800 email giftcard@dalmamall.ae.

No, your Dalma Mall Gift Card is activated at the time of purchase and ready to use immediately. You can use it at any store in Dalma Mall. To check your balance, simply scan the QR code on the back of the card.

The Dalma Mall Gift Card is valid for 12 months from the date of purchase and activation. After 12 months, the card will expire and can no longer be used. For example, if the card is purchased on 1st of January 2025, it will expire on 31st December 2025.

No, the Dalma Mall Gift Card can only be used for in-store purchases at retailers within Dalma Mall. It cannot be used for online shopping, ATM withdrawals, or transactions outside the mall.

You can use it multiple times until the balance is fully spent, as long as it is within the validity period.

Yes. If you return an item to a store in Dalma Mall, the retailer may process the refund back to your Gift Card, based on their refund policy. Processing times vary by store and usually take between 5 to 15 working days.

No, the balance on the Gift Card cannot be refunded as cash. However, you can use the remaining amount for purchases at any point-of-sale (POS) within Dalma Mall.

No, by purchasing or using the Dalma Mall Gift Card, you agree to have accepted the terms and conditions, including any applicable purchase (AED 5) or replacement fees (AED 15).

Yes, a lost Dalma Mall Gift Card can be replaced for a fee of AED 15 at any Customer Service Desk in the mall.

Yes, the Gift card expires 12 months from the purchase date.

No, the card cannot be reloaded, but you can buy a new one.

You are encouraged to use your gift card balance within the card validity period (12 months from date of purchase). After the validity period the card will become inactive

The Gift Card PIN is the last four digits of the 16-digit card number, located above the token number on the back of your card.

• Keep your Gift Card safe, as it works like cash.
• Lost or stolen card? Call 800 DALMA MALL or visit the Mall Service Counter to report it. A replacement fee of AED 15 will be deducted from the balance, and any remaining funds will be transferred to a new card within 15 business days, keeping the same expiry date as the original card.
• Damaged card? Visit the Customer Service Desk for a replacement.
• Need help? Call the Gift Card support helpline on +971 (02) 550 9555 during mall operating hours.